This policy applies to all services provided by CAPTIVATING MESSAGE, UNIPESSOAL, LDA (NIPC PT517525518), trading as Virtus Medium.
Nature of the service
We provide a B2B professional services engagement. Significant work begins immediately upon onboarding, including infrastructure provisioning (domains, dedicated inboxes, deliverability warmup), ICP workshops, and lead sourcing. Costs incurred on the client's behalf begin accruing from day one.
Refunds
Fees paid are non-refundable once work has begun. "Work has begun" means any of the following has occurred: infrastructure has been provisioned, the ICP workshop has been scheduled or held, or lead sourcing has commenced. Because the service is rendered as soon as the engagement starts, no partial or full refunds are issued for unused days within a paid month.
Cancellation
Clients may cancel future billing cycles by sending written notice to info@virtusmedium.com at least 30 days before the next billing date. The current paid month will be completed in full and no further invoices will be issued after the notice period.
Billing errors
If you believe you have been billed in error, contact us within 14 days of the invoice date and we will review and correct any genuine billing mistakes.
Statutory rights
Nothing in this policy limits any rights you have as a business under applicable mandatory law.